Based on public reviews and response behavior.
58 reviews over 272 days (about 6.5 per month). Busiest month: 45% of reviews. Languages: en 88%, ar 3%, es 3%.
Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 22 Oct 2026
Score
54.6
Industry average 60.7
6.1 below average
Rating
2.71
Industry average 4.06
1.35 below average
Reply rate
—
Industry average 34.1%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
51% of reviews positive, 49% negative
Covering March 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 58 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,306 ranked companies in Software & Web Services (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.164 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 88% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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