Frenchie.shop

Pet Products & Supplies • United Statesfrenchie.shop

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−55.0 vs. last month3.79 ★ average rating · 761 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#103of 263

Top 39% · Upper Half

#1 (best)#263 (worst)

#101Peer

#102Peer

#103This company

#104Peer

#105Peer

Overall Customer Sentiment

Above Average

64% of reviews positive, 34% negative

64%

positive

Positive64%
Neutral1%
Negative34%

Sentiment Balance

Covering June 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 742 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.5%

Delivery Shipping

18.7%

Product Quality

14.1%

Loyalty

12.9%

Communication

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 18.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 34.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

63.7%

4★

6.4%

3★

1.7%

2★

1.7%

1★

26.4%

Based on 761 analyzed reviews. Sentiment is slipping: 36.4% of reviews in the last three months were positive, compared with 46.2% in the three months before that.

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