Based on public reviews and response behavior.
1,325 reviews over 404 days (about 100 per month). Busiest month: 17% of reviews. Languages: en 95%, unknown 4%, nl 0%.
Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026
Score
31.0
Industry average 66.2
35.2 below average
Rating
1.89
Industry average 4.37
2.48 below average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
19% of reviews positive, 80% negative
Covering September 2026 — 107 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 86% negative and 1% neutral.
Share of theme mentions
Themes from the 1,325 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,252 ranked companies in Healthcare & Medical (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.272 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 31.0 sits in the bottom quarter of about 2,300 ranked Healthcare & Medical companies (25th percentile: 57, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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