Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
52% of reviews positive, 46% negative
Covering July 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Pricing, making up 19.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,000 analyzed reviews. Sentiment is holding steady: 69.5% of reviews in the last three months were positive, compared with 69.9% in the three months before that.
