Based on public reviews and response behavior.
2,358 reviews over 148 days (about 485 per month). Busiest month: 38% of reviews. Languages: en 96%, unknown 3%, af 0%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
61.4
Industry average 64.0
2.6 below average
Rating
4.17
Industry average 4.23
0.06 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 27% negative
Covering September 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 2,358 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Build and prominently surface a self-service email preference center that allows users to separately opt into or out of security alerts, credit monitoring updates, promotional offers, and educational content. Make this accessible within one click from every email footer and from the account dashboard.
Introduce a live chat option within the app and website as a first step toward human-accessible support, supplemented by a clear escalation path from the automated phone system to live agents for credit dispute and account security issues. Consider a callback scheduling feature to reduce wait frustration.
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