California Casualty Insurance

Finance & Insurance • United Statescalcas.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+16.6 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#343of 373

Top 92% · Bottom Tier

#1 (best)#373 (worst)

#341Peer

#342Peer

#343This company

#344Peer

#345Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 36% negative

61%

positive

Positive61%
Neutral3%
Negative36%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.2%

Loyalty

18.6%

Product Quality

11.6%

Response Speed

8.9%

Communication

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 18.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH78/100

78/100

signal score

•Built from a negative-review share of 43.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

73.7%

4★

6.3%

3★

2.3%

2★

3.0%

1★

14.7%

Based on 600 analyzed reviews. Sentiment is slipping: 60.9% of reviews in the last three months were positive, compared with 88.4% in the three months before that.

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