ALPS

Finance & Insurance • United Statesalpsinsurance.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−10.8 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#241of 373

Top 65% · Mid Pack

#1 (best)#373 (worst)

#239Peer

#240Peer

#241This company

#242Peer

#243Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 15% negative

82%

positive

Positive82%
Neutral3%
Negative14%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 14% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

25.5%

Customer Support

21.0%

Response Speed

12.9%

Product Quality

11.2%

Loyalty

11.0%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 24.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

92.2%

4★

5.5%

3★

0.3%

2★

1.2%

1★

0.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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