Customereye

Fragrancebuy Canada

Cosmetics & Fragrance • Canadafragrancebuy.ca

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

70/100
−2.8 vs. last month4.68 ★ average rating · 634 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#30of 191
Top 16% · Top Tier
#1 (best)#191 (worst)
#28Peer
#29Peer
#30This company
#31Peer
#32Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering August 2024 — 60 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 616 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.0%
Product Quality
16.8%
Pricing
14.9%
Loyalty
13.5%
Response Speed
13.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • •Built from a negative-review share of 13.1% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
88.8%
4★
3.2%
3★
1.1%
2★
0.8%
1★
6.2%

Based on 634 analyzed reviews. Sentiment is holding steady: 94.8% of reviews in the last three months were positive, compared with 98.1% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis