Based on public reviews and response behavior.
170 reviews over 53 days (about 98 per month). Busiest month: 78% of reviews — one month dominates this sample. Languages: en 91%, unknown 8%, es 1%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 13 Oct 2026
Score
51.4
Industry average 66.3
14.9 below average
Rating
3.89
Industry average 4.28
0.39 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering August 2026 — 38 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 37% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 170 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.248 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 51.4 sits in the bottom quarter of about 1,800 ranked Flight & Hotel Booking companies (25th percentile: 57, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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