FOCO

Sports & Fitness • United Statesfoco.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−16.4 vs. last month3.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#87of 174

Top 50% · Upper Half

#1 (best)#174 (worst)

#85Peer

#86Peer

#87This company

#88Peer

#89Peer

Overall Customer Sentiment

Above Average

57% of reviews positive, 42% negative

57%

positive

Positive57%
Neutral1%
Negative42%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.8%

Customer Support

17.8%

Communication

14.2%

Response Speed

11.6%

Loyalty

11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 46.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

58.0%

4★

4.8%

3★

1.3%

2★

1.5%

1★

34.3%

Based on 600 analyzed reviews. Sentiment is slipping: 87.1% of reviews in the last three months were positive, compared with 96.1% in the three months before that.

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