Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
70% of reviews positive, 26% negative
Covering February 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Showing 647 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Loyalty, making up 8.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 684 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 89.0% in the three months before that.
