Customereye

FlightGuru

Flight & Hotel Bookingflightguru.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,150 days (about 2.6 per month). Busiest month: 17% of reviews. Languages: en 100%.

Overall Score

30/100
2.29 ★ average rating · 100 reviews
30/100 from 100 reviews over 10 months, moderate confidence.

Flight & Hotel Booking average: score 65.9, rating 4.31 stars, reply rate 46.2%, over 991 ranked companies · benchmark 29 Sept 2026

Score

29.5

Industry average 65.9

36.4 below average

Rating

2.29

Industry average 4.31

2.02 below average

Reply rate

—

Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#953of 991 ranked in Flight & Hotel Booking
Top 96% · Bottom Tier
#1 (best)#991 (worst)
#951Peer
#952Peer
#953This company
#954Peer
#955Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

38% of reviews positive, 59% negative

38%
positive
  • Positive38%
  • Neutral3%
  • Negative59%

Sentiment Balance

Covering July 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 67% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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