Based on public reviews and response behavior.
200 reviews over 2,087 days (about 2.9 per month). Busiest month: 80% of reviews — one month dominates this sample. Languages: en 98%, unknown 2%, es 1%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 15 Oct 2026
Score
28.7
Industry average 66.3
37.6 below average
Rating
1.04
Industry average 4.29
3.25 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
10% of reviews positive, 90% negative
Covering March 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.537 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 28.7 sits in the bottom quarter of about 1,800 ranked Flight & Hotel Booking companies (25th percentile: 57, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99