Customereye

BookIt

Flight & Hotel Bookingbookit.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

33/100
2.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#218of 225
Top 97% · Bottom Tier
#1 (best)#225 (worst)
#216Peer
#217Peer
#218This company
#219Peer
#220Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 55% negative

44%
positive
  • Positive44%
  • Neutral1%
  • Negative55%

Sentiment Balance

Covering March 2022 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
21.0%
Customer Support
16.5%
Loyalty
15.8%
Communication
9.2%
Product Quality
8.8%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 21.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100
71/100
signal score
  • •Built from a negative-review share of 36.0% across this company's analyzed reviews.
  • •41 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating
5★
34.3%
4★
7.0%
3★
3.2%
2★
1.8%
1★
53.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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