Customereye

WestJet

Flight & Hotel Bookingwestjet.ca

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

196 reviews over 334 days (about 18 per month). Busiest month: 17% of reviews. Languages: en 99%, fr 2%.

Overall Score

30/100
−7.3 vs. last month1.23 ★ average rating · 196 reviews
30/100 from 196 reviews over 12 months, moderate confidence.

Flight & Hotel Booking average: score 65.9, rating 4.31 stars, reply rate 46.2%, over 991 ranked companies · benchmark 29 Sept 2026

Score

29.9

Industry average 65.9

36.0 below average

Rating

1.23

Industry average 4.31

3.08 below average

Reply rate

—

Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#952of 991 ranked in Flight & Hotel Booking
Top 96% · Bottom Tier
#1 (best)#991 (worst)
#950Peer
#951Peer
#952This company
#953Peer
#954Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

16% of reviews positive, 83% negative

16%
positive
  • Positive16%
  • Neutral1%
  • Negative83%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Included in the full report

Unlock the full report — $4.99

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Flight & Hotel Booking