GalaHotels

Flight & Hotel Booking • Mecidiyekoy / Istanbulwww.galahotels.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

2.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#220of 225

Top 98% · Bottom Tier

#1 (best)#225 (worst)

#218Peer

#219Peer

#220This company

#221Peer

#222Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 62% negative

38%

positive

Positive38%
Neutral1%
Negative62%

Sentiment Balance

Covering July 2019 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2019.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

17.4%

Loyalty

15.1%

Communication

15.0%

Customer Support

14.6%

Delivery Shipping

11.0%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 43.0% across this company's analyzed reviews.
•34 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

19.3%

4★

11.5%

3★

6.8%

2★

4.2%

1★

58.2%

Based on 600 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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