Based on public reviews and response behavior.
200 reviews over 78 days (about 78 per month). Busiest month: 78% of reviews — one month dominates this sample. Languages: en 100%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
67.7
Industry average 69.7
2.0 below average
Rating
4.24
Industry average 4.44
0.20 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 25% negative
Covering September 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.127 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.290). Review the worst months in the trend data to identify specific operational or product issues.
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