Based on public reviews and response behavior.
500 reviews over 649 days (about 23 per month). Busiest month: 9% of reviews. Languages: en 98%, unknown 1%, nl 0%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
82.4
Industry average 52.0
30.4 above average
Rating
3.98
Industry average 3.33
0.65 above average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 27% negative
Covering July 2026 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.
Share of theme mentions
Themes from the 500 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Immediately implement a self-service cancellation option directly accessible from the customer account dashboard without requiring contact with a human agent. Audit billing systems to ensure charges cease the moment cancellation is requested.
Define and enforce maximum response time SLAs of 4 hours for text and 24 hours for email. Hire or train backup agents to prevent total communication blackouts.
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