Customereye

Sponge

Food & Diningsponge.co.uk

Review data last updated .

Based on public reviews and response behavior.

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161 reviews over 76 days (about 64 per month). Busiest month: 42% of reviews. Languages: en 99%, unknown 1%.

Overall Score

81/100
Short observation window (76 days)
−3.9 vs. last month4.71 ★ average rating · 161 reviews
81/100 from 161 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Food & Dining average: score 51.0, rating 3.30 stars, reply rate 17.8%, over 498 ranked companies · benchmark 16 Sept 2026

Score80.6vs 51.029.6Rating4.71vs 3.301.41Reply ratevs 17.8%

Competitive Performance Rank

Among ranked Food & Dining companies

#12of 498 ranked in Food & Dining
Top 2% · Top Tier
#1 (best)#498 (worst)
#10Peer
#11Peer
#12This company
#13Peer
#14Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

96% of reviews positive, 4% negative

96%
positive
  • Positive96%
  • Neutral0%
  • Negative4%

Sentiment Balance

Covering August 2026 — 29 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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