Five Star Alliance

Flight & Hotel Booking • United Statesfivestaralliance.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#33of 225

Top 15% · Top Tier

#1 (best)#225 (worst)

#31Peer

#32Peer

#33This company

#34Peer

#35Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral1%
Negative11%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.7%

Product Quality

20.8%

Loyalty

13.7%

Onboarding

13.3%

Response Speed

8.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

93.3%

4★

3.0%

3★

1.0%

2★

0.8%

1★

1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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