Customereye

First Charter Bus Rental

Shipping & Delivery • United Statesfirstcharterbus.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−1.8 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#62of 143
Top 43% · Upper Half
#1 (best)#143 (worst)
#60Peer
#61Peer
#62This company
#63Peer
#64Peer

Overall Customer Sentiment

Above Average

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering October 2024 — 173 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 21% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.0%
Customer Support
19.2%
Loyalty
13.8%
Delivery Shipping
9.8%
Onboarding
8.7%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 9.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 23.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.7%
4
6.2%
3
5.5%
2
2.0%
1
6.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.8% of reviews in the last three months were positive, compared with 94.1% in the three months before that.

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