Customereye

Direct Express Auto Transport

Shipping & Delivery • United Statesautotransportdirect.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

71/100
4.82 ★ average rating · 507 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#4of 143
Top 3% · Top Tier
#1 (best)#143 (worst)
#2Peer
#3Peer
#4This company
#5Peer
#6Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering March 2021 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 465 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
17.2%
Customer Support
16.3%
Loyalty
15.8%
Product Quality
12.8%
Pricing
8.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 12.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.9%
4★
3.2%
3★
0.4%
2★
0.6%
1★
3.0%

Based on 507 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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