Fetch Pet Insurance

Finance & Insurance • United Statesfetchpet.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

−61.9 vs. last month3.92 ★ average rating · 1,549 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#117of 373

Top 31% · Upper Half

#1 (best)#373 (worst)

#115Peer

#116Peer

#117This company

#118Peer

#119Peer

Overall Customer Sentiment

Above Average

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral2%
Negative33%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,515 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.5%

Onboarding

16.9%

Response Speed

13.0%

Loyalty

11.3%

Product Quality

11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 33.2% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

68.0%

4★

4.6%

3★

1.9%

2★

2.2%

1★

23.3%

Based on 1,549 analyzed reviews. Sentiment is holding steady: 88.8% of reviews in the last three months were positive, compared with 91.2% in the three months before that.

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