Based on public reviews and response behavior.
1,043 reviews over 1,989 days (about 16 per month). Busiest month: 5% of reviews. Languages: en 92%, unknown 6%, es 1%.
Beauty & Wellness average: score 64.6, rating 4.22 stars, reply rate 38.6%, over 2,561 ranked companies · benchmark 23 Oct 2026
Score
72.5
Industry average 64.6
7.9 above average
Rating
4.30
Industry average 4.22
0.08 above average
Reply rate
—
Industry average 38.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 32% negative
Covering July 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,043 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,561 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 25% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 646 mentions with a sentiment score of 72.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
