Customereye

Ferebe

Beauty & Wellness • United Statesferebe.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
+4.8 vs. last month4.31 ★ average rating · 1,011 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#47of 351
Top 13% · Top Tier
#1 (best)#351 (worst)
#45Peer
#46Peer
#47This company
#48Peer
#49Peer

Overall Customer Sentiment

Category Leader

63% of reviews positive, 36% negative

63%
positive
  • Positive63%
  • Neutral1%
  • Negative36%

Sentiment Balance

Covering July 2026 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 24% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,003 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.6%
Pricing
15.9%
Product Quality
15.5%
Response Speed
14.2%
Loyalty
8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 35.8% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
76.1%
4
6.6%
3
2.4%
2
2.2%
1
12.8%

Based on 1,011 analyzed reviews. Sentiment is holding steady: 91.0% of reviews in the last three months were positive, compared with 87.8% in the three months before that.

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