Customereye

Federal Capital Limited

Lending & Consumer Financefederalcapital.co.uk

Review data last updated .

Based on public reviews and response behavior.

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128 reviews over 149 days (about 26 per month). Busiest month: 27% of reviews. Languages: en 100%.

Overall Score

56/100
Short observation window (149 days)
−6.2 vs. last month4.88 ★ average rating · 128 reviews
56/100 from 128 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Lending & Consumer Finance average: score 69.4, rating 4.55 stars, reply rate 45.3%, over 2,381 ranked companies · benchmark 23 Oct 2026

Score

55.6

Industry average 69.4

13.8 below average

Rating

4.88

Industry average 4.55

0.33 above average

Reply rate

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Industry average 45.3%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#2024of 2381 ranked in Lending & Consumer Finance
Top 85% · Bottom Tierup 279 from last month
#1 (best)#2381 (worst)
#2022Peer
#2023Peer
#2024This company
#2025Peer
#2026Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering October 2026 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Response Speed
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Customer Support
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Onboarding
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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