Customereye

Fastfix Bristol Limited

Construction & Industrial • United Kingdomfastfix.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
−34.9 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#300of 404
Top 74% · Mid Pack
#1 (best)#404 (worst)
#298Peer
#299Peer
#300This company
#301Peer
#302Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 54% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.0%
Response Speed
18.6%
Product Quality
14.2%
Customer Support
12.7%
Pricing
11.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.7%
4
3.5%
3
0.8%
2
0.2%
1
2.8%

Based on 600 analyzed reviews. Sentiment is slipping: 92.0% of reviews in the last three months were positive, compared with 97.9% in the three months before that.

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