FanShield

Entertainment & Events • United Statesfanshield.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+21.0 vs. last month3.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#283of 322

Top 88% · Bottom Tier

#1 (best)#322 (worst)

#281Peer

#282Peer

#283This company

#284Peer

#285Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 47% negative

52%

positive

Positive52%
Neutral2%
Negative47%

Sentiment Balance

Covering September 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

21.8%

Pricing

14.1%

Response Speed

12.4%

Loyalty

11.6%

Customer Support

11.0%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 14.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 50.0% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

57.2%

4★

6.2%

3★

3.8%

2★

2.7%

1★

30.2%

Based on 600 analyzed reviews. Sentiment is slipping: 41.8% of reviews in the last three months were positive, compared with 54.4% in the three months before that.

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