Customereye

Fabric Love

Hobbies & Arts • United Kingdomfabriclove.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
4.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#168of 467
Top 36% · Upper Half
#1 (best)#467 (worst)
#166Peer
#167Peer
#168This company
#169Peer
#170Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.2%
Product Quality
20.1%
Response Speed
19.4%
Loyalty
9.7%
Customer Support
9.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • Built from a negative-review share of 16.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.2%
4
2.3%
3
1.2%
2
0.3%
1
0.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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