Based on public reviews and response behavior.
780 reviews over 2,826 days (about 8.4 per month). Busiest month: 9% of reviews. Languages: en 100%, unknown 0%, fr 0%.
Hobbies & Arts average: score 66.0, rating 4.47 stars, reply rate 31.9%, over 2,552 ranked companies · benchmark 23 Oct 2026
Score
59.4
Industry average 66.0
6.6 below average
Rating
2.97
Industry average 4.47
1.50 below average
Reply rate
—
Industry average 31.9%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
42% of reviews positive, 56% negative
Covering September 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 24% negative and 0% neutral.
Share of theme mentions
Themes extracted from 780 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,552 ranked companies in Hobbies & Arts (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.158 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 32%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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