Customereye

Findmypast

Hobbies & Arts • United Kingdomwww.findmypast.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
3.52 ★ average rating · 731 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#299of 467
Top 64% · Mid Pack
#1 (best)#467 (worst)
#297Peer
#298Peer
#299This company
#300Peer
#301Peer

Overall Customer Sentiment

Mid Pack

52% of reviews positive, 45% negative

52%
positive
  • Positive52%
  • Neutral3%
  • Negative45%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 670 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
19.8%
Product Quality
15.3%
Loyalty
12.9%
Pricing
12.6%
Customer Support
10.8%

Most feedback concerns Onboarding.

The most common complaint theme is Loyalty, making up 12.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 45.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
38.7%
4
17.8%
3
17.1%
2
10.0%
1
16.4%

Based on 731 analyzed reviews. Sentiment is improving: 60.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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