Customereye

Rainbow Fabrics

Hobbies & Arts • United Kingdomrainbowfabrics.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

72/100
+6.5 vs. last month4.88 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#25of 467
Top 5% · Top Tier
#1 (best)#467 (worst)
#23Peer
#24Peer
#25This company
#26Peer
#27Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative8%

Sentiment Balance

Covering November 2024 — 58 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 98% of reviews in this period, with 2% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.8%
Delivery Shipping
19.0%
Response Speed
13.5%
Pricing
13.3%
Customer Support
11.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • Built from a negative-review share of 8.1% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
91.4%
4
6.0%
3
2.0%
2
0.3%
1
0.3%

Based on 603 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 99.0% in the three months before that.

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