Customereye

Enterprise Training School, Inc.

Schools & Academic Education • USetrainingschool.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

37/100
+1.8 vs. last month3.35 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#199of 203
Top 98% · Bottom Tier
#1 (best)#203 (worst)
#197Peer
#198Peer
#199This company
#200Peer
#201Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 46% negative

52%
positive
  • Positive52%
  • Neutral1%
  • Negative46%

Sentiment Balance

Covering October 2024 — 54 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 72% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 556 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
19.3%
Customer Support
17.8%
Product Quality
14.4%
Delivery Shipping
9.2%
Pricing
9.2%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 19.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • Built from a negative-review share of 46.3% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5
54.3%
4
4.2%
3
0.8%
2
3.2%
1
37.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 17.8% of reviews in the last three months were positive, compared with 22.3% in the three months before that.

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