Electrical World

Appliances & Home Electronics • United Kingdomelectricalworld.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−16.4 vs. last month2.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#110of 189

Top 58% · Mid Pack

#1 (best)#189 (worst)

#108Peer

#109Peer

#110This company

#111Peer

#112Peer

Overall Customer Sentiment

Mid Pack

48% of reviews positive, 51% negative

48%

positive

Positive48%
Neutral2%
Negative51%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.4%

Response Speed

14.5%

Customer Support

13.0%

Loyalty

10.5%

Communication

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 44.0% across this company's analyzed reviews.
•22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

40.3%

4★

3.8%

3★

2.7%

2★

2.7%

1★

50.5%

Based on 600 analyzed reviews. Sentiment is improving: 66.3% of reviews in the last three months were positive, compared with 41.7% in the three months before that.

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