Edenred UK

Software & Web Services • United Kingdomedenred.co.uk

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

59/100

3.86 ★ average rating · 680 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#98of 363

Top 27% · Upper Half

#1 (best)#363 (worst)

#96Peer

#97Peer

#98This company

#99Peer

#100Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral2%
Negative32%

Sentiment Balance

Covering May 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 639 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

33.9%

Customer Support

13.6%

Response Speed

11.2%

Product Quality

11.0%

Communication

9.8%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 9.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 31.9% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

59.0%

4★

12.4%

3★

5.0%

2★

2.9%

1★

20.7%

Based on 680 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights