eCapital Freight Factoring

Lending & Consumer Finance • United Statesecapital.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+25.0 vs. last month4.16 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#231of 275

Top 84% · Bottom Tier

#1 (best)#275 (worst)

#229Peer

#230Peer

#231This company

#232Peer

#233Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.3%

Product Quality

15.9%

Loyalty

12.7%

Onboarding

11.8%

Response Speed

8.7%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 7.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 33.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

73.8%

4★

4.5%

3★

2.7%

2★

2.2%

1★

16.8%

Based on 600 analyzed reviews. Sentiment is slipping: 63.6% of reviews in the last three months were positive, compared with 74.3% in the three months before that.

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