Customereye

DW Toolshop

Construction & Industrial • United Kingdomdwtoolshop.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+31.3 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#326of 404
Top 81% · Bottom Tier
#1 (best)#404 (worst)
#324Peer
#325Peer
#326This company
#327Peer
#328Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.1%
Response Speed
16.1%
Product Quality
14.6%
Customer Support
11.6%
Pricing
10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 35.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.5%
4
4.3%
3
1.7%
2
1.8%
1
4.7%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 88.6% in the three months before that.

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