Dulux

Construction & Industrial • United Kingdomdulux.co.uk

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

45/100

+41.7 vs. last month1.71 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#352of 404

Top 87% · Bottom Tier

#1 (best)#404 (worst)

#350Peer

#351Peer

#352This company

#353Peer

#354Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 61% negative

38%

positive

Positive38%
Neutral1%
Negative61%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

23.6%

Product Quality

15.7%

Customer Support

12.2%

Pricing

11.6%

Problem Resolution

9.9%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 23.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 60.7% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

13.0%

4★

2.7%

3★

2.0%

2★

7.0%

1★

75.4%

Based on 601 analyzed reviews. Sentiment is improving: 57.6% of reviews in the last three months were positive, compared with 39.7% in the three months before that.

Unlock full insights