Customereye

Dr.Online - UK

Healthcare & Medicaldronline.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 258 days (about 24 per month). Busiest month: 14% of reviews. Languages: en 100%, nl 1%.

Overall Score

72/100
4.47 ★ average rating · 200 reviews
72/100 from 200 reviews over 9 months, moderate confidence.

Healthcare & Medical average: score 64.2, rating 4.34 stars, reply rate 44.3%, over 3,062 ranked companies · benchmark 9 Oct 2026

Score

72.3

Industry average 64.2

8.1 above average

Rating

4.47

Industry average 4.34

0.13 above average

Reply rate

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Industry average 44.3%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#969of 3062 ranked in Healthcare & Medical
Top 32% · Upper Halfup 148 from last month
#1 (best)#3062 (worst)
#967Peer
#968Peer
#969This company
#970Peer
#971Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering September 2026 — 16 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 19% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Loyalty
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Pricing
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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