Based on public reviews and response behavior.
560 reviews over 5,955 days (about 2.9 per month). Busiest month: 3% of reviews. Languages: en 98%, unknown 2%, fr 0%.
Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026
Score
47.9
Industry average 60.8
12.9 below average
Rating
3.59
Industry average 4.09
0.50 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 29% negative
Covering May 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes from the 560 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,242 ranked companies in Software & Web Services (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.163 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.178). Review the worst months in the trend data to identify specific operational or product issues.
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