Based on public reviews and response behavior.
262 reviews over 1,167 days (about 6.8 per month). Busiest month: 20% of reviews. Languages: en 99%, da 0%, es 0%.
Pet Products & Supplies average: score 64.9, rating 4.38 stars, reply rate 37.2%, over 845 ranked companies · benchmark 31 Oct 2026
Score
62.9
Industry average 64.9
2.0 below average
Rating
4.13
Industry average 4.38
0.25 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 27% negative
Covering July 2026 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from the 262 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 845 ranked companies in Pet Products & Supplies (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 116 mentions with a sentiment score of 78.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
