Customereye

DocTap

Healthcare & Medical • United Kingdomdoctap.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#315of 615
Top 51% · Mid Pack
#1 (best)#615 (worst)
#313Peer
#314Peer
#315This company
#316Peer
#317Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.5%
Response Speed
17.2%
Loyalty
13.7%
Product Quality
11.6%
Communication
8.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • •Built from a negative-review share of 27.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
91.8%
4★
1.3%
3★
0.8%
2★
0.7%
1★
5.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 57.1% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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