DM Hall Surveyors

Real Estate & Property • United Kingdomdmhall.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+5.5 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#66of 92

Top 72% · Mid Pack

#1 (best)#92 (worst)

#64Peer

#65Peer

#66This company

#67Peer

#68Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral2%
Negative22%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.6%

Response Speed

19.2%

Product Quality

11.6%

Loyalty

10.5%

Onboarding

7.4%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 1.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 32.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.7%

4★

6.5%

3★

1.2%

2★

0.5%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.3% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

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