Customereye

DingDingDing

Gaming & Esports • United Statesdingdingding.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#116of 259
Top 45% · Upper Half
#1 (best)#259 (worst)
#114Peer
#115Peer
#116This company
#117Peer
#118Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering September 2024 — 600 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 17% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.8%
Customer Support
15.5%
Response Speed
13.5%
Loyalty
12.7%
Onboarding
12.0%

Most feedback concerns Product Quality.

The most common complaint theme is Value For Money, making up 1.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 32.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
62.2%
4
17.7%
3
8.2%
2
3.7%
1
8.3%

Based on 600 analyzed reviews.

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