Dermatica

Beauty & Wellness • United Kingdomdermatica.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−18.4 vs. last month4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#105of 351

Top 30% · Upper Half

#1 (best)#351 (worst)

#103Peer

#104Peer

#105This company

#106Peer

#107Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 25% negative

75%

positive

Positive75%
Neutral1%
Negative25%

Sentiment Balance

Covering November 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.3%

Loyalty

15.8%

Product Quality

15.5%

Pricing

11.3%

Delivery Shipping

8.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

68.5%

4★

11.5%

3★

4.7%

2★

3.8%

1★

11.5%

Based on 600 analyzed reviews. Sentiment is slipping: 81.3% of reviews in the last three months were positive, compared with 87.3% in the three months before that.

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