Customereye

Del City

Auto Parts & Accessories • Menomonee Fallsdelcity.net

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

43/100
+9.1 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#127of 148
Top 86% · Bottom Tier
#1 (best)#148 (worst)
#125Peer
#126Peer
#127This company
#128Peer
#129Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 37% negative

60%
positive
  • Positive60%
  • Neutral3%
  • Negative37%

Sentiment Balance

Covering December 2023 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.2%
Response Speed
15.9%
Product Quality
14.2%
Pricing
11.0%
Customer Support
9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 45.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
77.7%
4
6.7%
3
3.8%
2
3.5%
1
8.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 91.8% in the three months before that.

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