Based on public reviews and response behavior.
Among fully-analyzed Legal & Compliance companies
60% of reviews positive, 38% negative
Covering April 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Showing 547 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Loyalty, making up 18.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 587 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 57.1% in the three months before that.
