David C Cook

Media & Content • United Statesdavidccook.org

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−2.0 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#28of 172

Top 16% · Top Tier

#1 (best)#172 (worst)

#26Peer

#27Peer

#28This company

#29Peer

#30Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 21% negative

74%

positive

Positive74%
Neutral5%
Negative21%

Sentiment Balance

Covering October 2024 — 25 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 16% negative and 12% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.8%

Customer Support

15.9%

Response Speed

15.5%

Product Quality

11.4%

Onboarding

9.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.0%

4★

3.8%

3★

1.2%

2★

1.3%

1★

2.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.9% of reviews in the last three months were positive, compared with 97.2% in the three months before that.

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