Customereye

Dante Labs UK

Construction & Industrial • United Kingdomdantelabs.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

26/100
+33.3 vs. last month2.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#399of 404
Top 99% · Bottom Tier
#1 (best)#404 (worst)
#397Peer
#398Peer
#399This company
#400Peer
#401Peer

Overall Customer Sentiment

Below Average

31% of reviews positive, 67% negative

31%
positive
  • Positive31%
  • Neutral2%
  • Negative67%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 565 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.1%
Communication
16.7%
Customer Support
15.5%
Loyalty
13.0%
Response Speed
11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100
76/100
signal score
  • Built from a negative-review share of 66.0% across this company's analyzed reviews.
  • 17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating
5
15.8%
4
9.2%
3
4.7%
2
3.2%
1
67.2%

Based on 600 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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