Customereye

Daniel Smart Manufacturing

Construction & Industrial • United Statesdanielsmartmfg.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+16.7 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#221of 404
Top 55% · Mid Pack
#1 (best)#404 (worst)
#219Peer
#220Peer
#221This company
#222Peer
#223Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 16% negative

81%
positive
  • Positive81%
  • Neutral3%
  • Negative16%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.7%
Delivery Shipping
20.5%
Response Speed
13.6%
Customer Support
11.8%
Loyalty
11.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.8%
4
6.2%
3
2.8%
2
1.5%
1
3.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 96.1% in the three months before that.

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