Customereye

Daily Chemist

Pharmacy & Online Medicine • United Kingdomdailychemist.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

33/100
+16.6 vs. last month2.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#182of 189
Top 96% · Bottom Tier
#1 (best)#189 (worst)
#180Peer
#181Peer
#182This company
#183Peer
#184Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 56% negative

42%
positive
  • Positive42%
  • Neutral2%
  • Negative56%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Customer Support
14.3%
Communication
11.8%
Response Speed
11.2%
Loyalty
10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100
69/100
signal score
  • Built from a negative-review share of 48.7% across this company's analyzed reviews.
  • 21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating
5
43.7%
4
2.2%
3
1.2%
2
2.2%
1
50.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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