CTT Express

Shipping & Deliverycttexpress.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

16/100

1.23 ★ average rating · 297 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#141of 143

Top 99% · Bottom Tier

#1 (best)#143 (worst)

#139Peer

#140Peer

#141This company

#142Peer

#143Peer

Overall Customer Sentiment

Below Average

13% of reviews positive, 86% negative

13%

positive

Positive13%
Neutral1%
Negative86%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 274 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.1%

Customer Support

17.2%

Communication

16.6%

Loyalty

11.8%

Response Speed

8.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 86.4% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating

5★

4.0%

4★

1.0%

3★

1.7%

2★

0.7%

1★

92.6%

Based on 297 analyzed reviews. Sentiment is holding steady: 7.3% of reviews in the last three months were positive, compared with 7.4% in the three months before that.

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