Fedex

Shipping & Deliveryfedex.co.uk

Review data last updated August 15, 2026.

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Based on public reviews and response behavior.

Overall Score

19/100

−1.8 vs. last month1.32 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#137of 143

Top 96% · Bottom Tier

#1 (best)#143 (worst)

#135Peer

#136Peer

#137This company

#138Peer

#139Peer

Overall Customer Sentiment

Below Average

16% of reviews positive, 82% negative

16%

positive

Positive16%
Neutral1%
Negative82%

Sentiment Balance

Covering August 2026 — 68 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 77% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,090 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.7%

Customer Support

14.3%

Communication

14.3%

Loyalty

11.3%

Response Speed

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 82.3% across this company's analyzed reviews.
•26 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

4.3%

4★

1.1%

3★

2.7%

2★

6.0%

1★

85.9%

Based on 2,100 analyzed reviews. Sentiment is holding steady: 18.1% of reviews in the last three months were positive, compared with 18.1% in the three months before that.

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