Based on public reviews and response behavior.
2,100 reviews.
Shipping & Delivery average: score 53.1, rating 3.72 stars, reply rate 35.9%, over 421 ranked companies · benchmark 7 Oct 2026
Score
19.4
Industry average 53.1
33.8 below average
Rating
1.32
Industry average 3.72
2.40 below average
Reply rate
—
Industry average 35.9%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
16% of reviews positive, 82% negative
Covering August 2026 — 68 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 77% negative and 3% neutral.
Share of theme mentions
Themes extracted from 2,100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 421 ranked companies in Shipping & Delivery (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.643 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 19.4 sits in the bottom quarter of about 400 ranked Shipping & Delivery companies (25th percentile: 41, median: 54). The weakest topic and the reply rate are the two levers that move this score fastest.
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